FAQ

Nokia Streaming Box 8000
Software updates of the Nokia Streaming Box are done automatically. In case of available updates for installed apps, you will get a notification on the Home screen. Go to the Notification and press OK to read it.
The picture quality depends on the media and the input source. Poor image quality could be a result of: Watching low-resolution content. Using a cable that does not support 4K UHD. Your TV does not support 4K UHD.
Connect an external USB drive to the USB-A connector of the Nokia Streaming Box. The USB-A connector is the big USB located on the side. Download a multimedia player app, VLC for Android player, Sun player, MX Player or similar, from Google Play. Open the app and select the file to play back.
You need to be logged in with a Google Account to download Apps from Google Play. Press the Google Play button on the remote control of the Nokia Streaming Box. You can search and download Apps to the Nokia Streaming Box. If you did not enter a Google Account during first time installation, you can still add it. Go to the menu Settings / Accounts to enter it.
The USB-C connector can be used for charging mobile phones or other devices with USB-C connection.
The Streaming Box works well with standard internet connection. However, you will have better experience the faster the Internet connection is. Please note, that the more devices are connected to your home network, the less broadband you have for your Nokia Streaming Box.
You can connect the Streaming Box to your TV with an AV cable. The cable is a cinch (3-pin jack) plug on one side. The plug on the other cable end depends on the connection port of your TV. Connect the cable to the "AV OUT" connector on the Streaming Box, the other end to the TV. Change the source input on your TV to "AV".
You do not need a Google Account necessarily. But you would need it to get access to thousands of Apps on Google Play and to use Google Assistant and talk to Google.
When you are in the Android Home menu, press the Google Assistant button on the remote control of the Nokia Streaming Box. You can search for any content. All information or videos which are related to your question will get listed.
No. The Nokia Streaming Box upgrades any TV to a Smart TV.
You may have selected the wrong input source at the TV. After switching to the correct HDMI port, you get the signal from the Nokia Streaming Box after a few seconds.
The Nokia Streaming Box upgrades your TV to a Smart TV and brings the experience of Android, known from mobile phones, to your TV. You can download Apps, such as streaming services, games, TV media centres and thousands of more Apps from Google Play. Please visit the website for more information https://www.nokia.com/shop/streaming-devices/nokia-streaming-box-8000-0
If you did not enter your Google Account during first time installation, you can enter it in menu Settings / Accounts
Go to the menu Settings / Remotes and Accessories / Add accessory / press OK. Pairing will start and will connect the Bluetooth device to the Nokia Streaming Box.
Your remote control may not be paired to the Nokia Streaming Box. Please go to the menu Settings / Remotes and Accessories and see if the Remote control is paired to the Streaming Box. To pair it again, please select Add accessory / OK. Pairing will start / Connecting / Paired
Yes, Netflix, Prime Video, Disney+, YouTube, Google Play, Google Movie, Google Music, Google Game, etc. are pre-loaded.
The Nokia Streaming Box supports video resolutions up to 4K Ultra HD when it is connected to the TV via HDMI. You can connect to the Internet either via Wi-Fi or LAN cable. Please refer to chapter 4.2 for optional connections, such as to audio equipment and USB devices.
You can connect audio devices, such as headphones and speakers as well as input devices, like keyboard or gamepad, to the Nokia Streaming Box via Bluetooth.
Nokia Smart TV
If you did not enter your Google Account during first-time installation, you can enter it in menu Settings / Accounts.
The warranty period for your Nokia Smart TV is 24 months from the date of purchase.
The quality depends on the media and the input source. Poor image quality could be a result of: Watching low-resolution content. Using a cable that does not support 4K UHD. Using a source device (DVD or Blue-ray player, receiver etc.) that does not support 4K UHD
Your remote control may not be paired with the Nokia Smart TV. Please go to the menu Settings / Remotes and Accessories to verify that the Remote control is paired with the TV. To pair it, please select Add accessory / OK. Pairing will start / Connecting / Paired.
Connect an external USB drive to the USB connector of the Nokia Smart TV. Open a multimedia player app and select the file for playback. You can use the pre-installed multimedia player MMP, or another multimedia player from Google Play Store.
Go to the menu Settings / Remotes and Accessories / Add accessory / press OK. Pairing will start and connect the Bluetooth device to the Nokia Smart TV.
You need to be logged into a Google account to download apps from Google Play. Press the Home button on the remote control to enter the Home screen and open the Google Play app to start searching and downloading apps to your Nokia Smart TV. If you did not enter a Google Account during first-time installation, you can still add it now. Go to the menu Settings / Accounts to activate.
Software updates on the Nokia Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.
Press the Source button on the remote control and move to the desired input with the up/down buttons.
Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.
The Nokia Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Nokia Smart TV.
You need to connect the Nokia Smart TV to the internet using a Wi-Fi or LAN cable to enjoy a smart TV experience. To watch live TV broadcasts, it needs to be connected to a satellite or terrestrial antenna, or to a cable network. Please refer to the installation instructions for optional connections, such as audio equipment and USB devices.
You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Nokia Smart TV using Bluetooth.
You do not need a Google account, but it’s preferable if you wish to access thousands of apps on Google Play and to use Google Assistant or talk to Google.
You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna. Please visit the website for a more detailed overview of the Smart TV’s features.
When you are in the Android Home menu, press the Google Assistant button on the remote control. You can search for content and any information or videos relating to your question will be listed.
Order
Even after properly checking your shopping cart, there is always a chance that you want to change or add something to your order. We want to offer the best service to our customers. To ensure this, we are sending your order as soon as possible. In case that you want to change your order, please get in touch with us immediately. We will check if we can change the order. If your order is already shipped, you can refuse to accept your order when delivered or return it within 14 days after receivement. Please place the correct order with us afterwards.
Products that are not available are currently out of stock. If you are interested in such an article, please contact us and give us more information about the article you want. We will inform you as soon as the article is in stock again.
For offering you the best customer service possible, we send your order as soon as possible. If you want to cancle your order, please get in touch with our customer service immediately. We will check if we can cancle the order. If your order is already shipped, you can refuse to accept your order when delivered or return it within 14 days after receivement.
My Account
Please klick on the symbol "My account" (person) just next to the shopping cart symbol. To change your password, klick on "Your profile" and choose "Change password". To change your adress, klick "Adresses" and enter your data. To change your email adress, please klick "Your profile" and choose "Change email adress".
Please klick on the symbol "My account" (person) just next to the shopping cart symbol. Now klick on "Logout".
Return
After we have received your return, you will receive a confirmation from us by email. At this point, the system automatically creates a credit for the invoice amount. It can take up to 10 days for the amount to appear in your account or credit card account. We ask for your understanding. Unfortunately, we cannot speed up this process.
Streaming Boxes can be returned within 14 days after receipt free of charge. Please contact us and we will send you a return label.  For optimizing our customer experience, please let us know the reason why you want to return the product. After that please attach the return label on the outside of the package. Please return the package via your nearest UPS shop. If you want to return your Smart TV, please contact our customer support.
Please notice that there are different return station depending on your delivery adress. If your delivery adress is in Germany, return your delivery to: LetMeRepair, c/o STREAMVIEW GmbH, Rhein-Main GmbH, Im Weidig 3, 63785 Obernburg, GERMANY. If your delivery adress is in Austria, return your delivery to: Digital–Electronic–Center Service GmbH, c/o STREAMVIEW GmbH, Kelsenstrasse 2, 1030 Vienna, AUSTRIA. If your delivery adress is in Switzerland, return your delivery to: Steam Computer GmbH, c/o STREAMVIEW GmbH, Lindenheimweg 1, 6032 Emmen, SWITZERLAND
Delivery
The delivery of your order takes place by DPD, DSV or UPS. It depends on your delivery country. The delivery time is 2 to maximum 5 workdays.
Orders are usually dispatched within 24 hours. As soon as your delivery is dispatched, you will receive a confirmation mail of your shipping.
You can enter a different delivery adress additional to your billing adress. That means you can also enter the adress of your workplace as delivery adress. Just tick the particular box when entering the data to your order and chose delivery adress. We ask for your understanding that, for security reasons, we do not deliver to post office box numbers.
Payment
To pay via direct transfer, please select your country. Afterwards you need your BIC or the name of your bank. Please login with your online-banking account. Be sure to have your PIN or/and your password for your online-banking account. You will receive a TAN code for conformation of your payment. For security reasons this TAN code is unique. After successfull payment your order will be sent to your adress as soon as possible.
The CVC code is a verification number that is generated when the credit card is created. It is a security method for online transactions when paying by credit card. In that way the cardholder is identified and fraud can be prevented. If you have a Master Card or a Visa, you can find the security code (consisting of three numbers that are written in italics) directly above the signature on the back of the card.
Please choose Credit Card as payment method. Enter your credit card number, the CVC code and your password. Your amount for payment is now reserved on your credit card. We debit your account when sending your order.