Nokia Streaming Box 8000
How can I make a software update?
Software updates of the Nokia Streaming Box are done automatically. In case of available updates for installed apps, you will get a notification on the Home screen. Go to the Notification and press OK to read it.
Does the Streaming Box support HDR10?
Yes, the Nokia Streaming Box supports HDR10.
Does the Nokia Streaming Box have pre-installed apps?
Yes, Netflix, Prime Video, Disney+, YouTube, Google Play, Google Movie, Google Music, Google Game, etc. are pre-installed, as well as country-specific apps that you can find in the Apps section on the Home screen.
How do I play media files from a USB drive on my Nokia Streaming Box?
Connect an external USB drive to the USB-A connector of the Nokia Streaming Box. The USB-A connector is the big USB located on the side. Download a multimedia player app, VLC for Android player, Sun player, MX Player or similar, from Google Play. Open the app and select the file to play back.
No playback of Dolby Digital sound from the AV amplifier when playing a multimedia or streaming file via Sun Player or VLC Player when the box is connected to the AV amplifier via Optical Digital Audio output.
When playing multimedia files through different multimedia player applications, such as Sun Player or VLC Player, the audio processing of our box may conflict with the audio processing of the AV amplifier. Therefore, we recommend you make the following settings in the multimedia player applications and leave the audio processing of the file to the AV amplifier so that the audio signal can be processed unchanged by our box from the AV amplifier.
Sun Player or VLC Player:
If you have problems with the Dolby Digital signal when playing the multimedia file from the USB port or streaming signal and can't hear the sound from the rear speaker, adjust the following settings:
a) Select Settings in the Player menu
b) Select Audio
c) Select Digital audio output (passthrough)
d) Press the OK, Confirm button on your remote control to highlight the control box and confirm your selection.
e) Perform a power reset of the box by unplugging the power supply cable of your boxes, and few seconds later, plug the power supply cable into the box again.´
f) The box will be restarted
g) The power reset will activate the change of the audio output properties.
h) Play the desired multimedia file via same Application again and set the desired audio settings on your AV amplifier.
In this way, the audio signal will be sent to your amplifier unchanged and can be adjusted by you on the AV amplifier individually.
Some of the apps I have installed on my phone cannot be found on this device. Why?
The Streaming Box is operated by Android TV. The Google Play Store for smartphones is not the same as for Android TVs. Some apps are only available on the Google Play Store for smartphones.
How do I install apps?
You need to be logged in with a Google Account to download Apps from Google Play. Press the Google Play button on the remote control of the Nokia Streaming Box. You can search and download Apps to the Nokia Streaming Box. If you did not enter a Google Account during first time installation, you can still add it. Go to the menu Settings / Accounts to enter it.
Can I see video files from my server via the home network on the Streaming Box?
It is possible to see video files from your home server but this needs suitable app and knowledge how to setup the connection.
Can I create or edit my Google account on the device?
No, you need to use your mobile or PC to create and edit Google account.
What can I do with the USB-C connector which is located on the rear panel?
The USB-C connector can be used for charging mobile phones or other devices with USB-C connection.
The TV does not display 4K UHD video content from the Nokia Streaming Box.
The picture and sound quality depend on the video resolution and audio characteristics of the multimedia video content of platforms , like Netflix, Prime Video, Disney+, YouTube, etc., or the multimedia files which you play from external storage devices via the USB 3.0 port.
Poor picture quality may be caused by the following reasons:
- a) Nokia Streaming Box can detect the video resolutions your TV supports. If the TV does not support a 4K UHD video resolution, the video will be played in the highest possible resolution.
- b) You are using an HDMI or AV cable that does not support 4K UHD video resolution.
- c) You are watching low resolution content.
Which USB format is supported?
The Nokia Streaming Box supports FAT32 and NTFS formats, exFAT is not supported.
Can I expand the storage capacity of my Nokia Smart TV or Nokia Streaming Box?
Yes, you can expand the storage capacity by inserting a USB stick into the device and installing it to be used as an internal storage.
Please note, that only few applications can be moved into external memory.
What are the requirements for the Internet of my Nokia Streaming Box?
The Streaming Box works well with standard internet connection. However, you will have better experience the faster the Internet connection is. Please note, that the more devices are connected to your home network, the less broadband you have for your Nokia Streaming Box.
Can I connect my Nokia Streaming Box to a TV that does not have an HDMI port?
If your TV does not have an HDMI port, you can connect the Streaming Box with an AV cable. The AV cable should have a 4-pin 3.5mm jack plug on one side, which connects to the AV port on the Streaming Box. On the other side of the AV cable, depending on the type of AV input on your TV, there should be a Scart or a 3 RCA plug (video, audio left/right) to connect to the TV.
Note: The HDMI and AV connectors on the Nokia Streaming Box are not active at the same time. You can therefore make either an HDMI or AV connection between the TV and the Nokia Streaming Box.
Note: The HDMI and AV connectors on the Nokia Streaming Box are not active at the same time. You can therefore make either an HDMI or AV connection between the TV and the Nokia Streaming Box.
Do I need a Google Account to use my Nokia Streaming Box?
You do not need a Google Account necessarily. But you would need it to get access to thousands of Apps on Google Play and to use Google Assistant and talk to Google.
There is no surround sound on the multimedia player. What can I do?
For multimedia applications (VLC, SunPlayer) please turn on "Passthrough" in the application sound settings and power reset the device.
The selected App does not start or takes very long time to start. How can I solve this malfunction?
Please try the following: 1. Stop the application from launching. Go to Settings / Apps / ""App name"" / Force stop.
2. Start the ""Clear cache"" operation. Go to Settings / Apps / ""App name"" / Clear cache
3. Deinstall the App that is not working. Go to Settings / Apps / ""App name"" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
Is it possible to connect a Net stick mobile provider to my Nokia Streaming Box?
No, it is not possible to connect a Provider Net stick to the Nokia Streaming Box or your Nokia Smart TV.
How do I use Google Assistant?
When you are in the Android Home menu, press the Google Assistant button on the remote control of the Nokia Streaming Box. You can search for any content. All information or videos which are related to your question will get listed.
Do I need a Smart TV to use my Nokia Streaming Box?
No. The Nokia Streaming Box upgrades any TV to a Smart TV.
If I connect the sound directly to the amplifier, will I get ATMOS mode sound?
If the connected AV amplifier supports Dolby Atmos, then you get the Atmos mode sound. The audio format supported by the amplifier will be detected automatically by the Streaming Box.
Which audio formats does the Streaming Box support via HDMI to the amplifier?
The Nokia Streaming Box supports most digital audio formats.
Why do some apps only work at home but not in a different network?
Some apps are not open internet services but only "in-house solution" for a second and third TV in the house. The service of the application can therefore only be offered via your own network provider but not with an internet connection of a third party.
How can I get surround sound from my Streaming Box to my audio receiver?
On Nokia Streaming Box 8000, by default, the automatic format selection is set in the Sound settings Menu.
You can adjust the optimal format of the sound playback, depending on the device connected to the Nokia Streaming Box 8000, in the sound settings menu Settings / Device Preferences / Sound. Please refer to chapter 13 in the user manual here.
Why don't I have signal on my TV although the Nokia Streaming Box is connected with an HDMI cable?
- a) Please make sure your Nokia Streaming Box is turned on (the LED indicator on the front of the device is on). Using your TV remote control, select the HDMI input where your Nokia Streaming Box is connected. After a few seconds, your TV will receive the signal from the Nokia Streaming Box.
- b) Maybe the HDMI cable is defective. Use a different HDMI cable..
Can the Streaming Box also be used as an IPTV box?
Yes, the Streaming Box can be used for IPTV. You need to download your preferred IPTV app for this.
What can I do with my Nokia Streaming Box?
The Nokia Streaming Box upgrades your TV to a Smart TV and brings the experience of Android, known from mobile phones, to your TV. You can download Apps, such as streaming services, games, TV media centres and thousands of more Apps from Google Play. Please visit the website for more information https://www.nokia.com/shop/streaming-devices/nokia-streaming-box-8000-0
Does the Streaming Box support Dolby Vision?
No, the Nokia Streaming Box does not support Dolby Vision.
Can I connect my Nokia Streaming Box to multiple TVs?
Yes, you can connect your Nokia Streaming Box to multiple TVs by using an HDMI splitter. Please note, you will have the same image on all devices.
How can I turn the backlight ON/OFF on my remote control?
You can turn the backlight ON/OFF, by pressing the OK button for 5 seconds.
Where can I enter my Google Account?
If you did not enter your Google Account during first time installation, you can enter it in menu Settings / Accounts
Is it possible to assign an app to a button on the remote control?
No, it is not possible to assign an app to a button on the remote control.
There is no surround sound on optical output on Prime Video or Disney+. What can I do?
Make sure that "Passthrough" is set to "Off" in the menu Sound > Audio Output > Enable Dolby 7.1 channel Passthrough.
My Wi-Fi connection keeps dropping out. What can I do?
Check that the device is not too far from router - weak Wi-Fi signal.
Reboot the router and power reset your Nokia device by unplugging the power. Wait 1 minute before plugging the power back in.
Please remove the Wi-Fi connection in the settings menu and reconnect it again: Settings > Network > select your network > Forget Network
Sometimes my App (Netflix, Prime Video, etc.) does not start normally or an on-screen message says "Playback currently not possible". How can I solve this?
1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Nokia Smart TV.
2. Please ensure that you have selected the correct user for login to the optional multi-user application.
Can my Nokia Streaming Box or my Nokia Receiver be powered via a USB port?
No, the Nokia Streaming Box nor the Nokia Receiver can be powered via a USB port from any device.
How do I connect Bluetooth devices to my Nokia Streaming Box?
Please activate the pairing mode on the device you want to pair with the Nokia Streaming Box. On most devices, you activate it by pressing a button designated for this process or by pressing and holding the power button on the device.
After that, open the menu: Settings -> Remotes & Accessories -> Add Accessories -> press OK.
The pairing process will start, and the name of the detected Bluetooth device will appear on the TV screen. Use the remote control to select the device you want to pair with the Nokia Streaming Box and confirm your selection by pressing OK.
After that, open the menu: Settings -> Remotes & Accessories -> Add Accessories -> press OK.
The pairing process will start, and the name of the detected Bluetooth device will appear on the TV screen. Use the remote control to select the device you want to pair with the Nokia Streaming Box and confirm your selection by pressing OK.
Does the Streaming Box support 5 GHz WiFi?
Yes, the Nokia Streaming Box supports 5 GHz WiFi.
I cannot find my app on the Google Play Store even I can download it to my phone?
Google Play Store has dedicated apps for Mobile and Android TV devices. Some applications are not available for both devices.
Where can I find the user manual?
You can download the user manual for the Nokia Streaming Box 8000 here.
Does the Nokia Streaming Box have pre-loaded Apps?
Yes, Netflix, Prime Video, Disney+, YouTube, Google Play, Google Movie, Google Music, Google Game, etc. are preloaded, as well as country-specific apps which you can find in the Apps section on the Home screen.
Downloaded apps are not working properly. What can I do?
Please contact the content provider for application compatibility with Android TV.
Which connections do I need to operate the Nokia Streaming Box?
The Nokia Streaming Box supports video resolutions up to 4K Ultra HD when it is connected to the TV via HDMI. You can connect to the Internet either via Wi-Fi or LAN cable. Please refer to chapter 4.2 for optional connections, such as to audio equipment and USB devices.
Which Bluetooth devices can I connect to my Nokia Streaming Box?
You can pair audio devices, such as headphones and speakers, and input devices, such as a gamepad or keyboard, with Nokia Streaming Box via Bluetooth.
