for sales to private final consumers
in distance selling
Status as of December 16, 2020
- You have the right to cancel this contract within 14 days without providing a reason.
- The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
- In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period shall begin from the day on which you or a third party, other than the carrier and designated by you, took or has taken possession of the last goods.
- In order to exercise your right of withdrawal, you must provide us with a clear declaration (e.g. e-mail to firstname.lastname@example.org) about your decision to revoke this contract. We ask you to fill out the corresponding online form. In this case you will also receive the necessary instructions for the return shipment or the necessary shipping documents.
- However, we would like to point out that the revocation is excluded in the case of, for example, customer-specific goods (custom-made products), delivery of sound or video recordings, or computer software in sealed packaging, if the seal has been removed after delivery.
- Furthermore, there is no right of withdrawal if digital content was delivered via a non-physical data carrier (e.g. by download) and if the delivery was made after prior express consent and knowledge, the right of withdrawal is lost. You should have received and confirmed a corresponding note for this at the latest before conclusion of the contract (thus before payment and start of the download).
- In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
- You will receive a return label from us. With it you can send back your order for free. You shall send back the goods immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. The return adress is already on the return label. Depending on the shipping country it is located in:
Digital – Electronic – Center Service GmbH
Steam Computer GmbH
Germany and all other countries:
LetMeRepair Rhein-Main GmbH
Im Weidig 3
The deadline is met if you send the goods before the 14-day period has expired.
If everything is done as described above, the costs of the return are beared by StreamView GmbH.
- Goods which cannot be sent as parcel post will be collected from your premises.
- If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery to the most economical standard delivery offered by us), without delay and no later than 14 days from the date on which we receive notification of your revocation of this agreement.
- We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise.
- We may refuse to refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
- You shall only be liable for any loss of value of the goods if this loss of value is a result of handling that is unusual or unsuitable for the nature, properties or function of the goods.
- We reserve the right to reduce the repayment in the event of such a loss of value, or if this should not be possible to charge you for the equivalent loss in value.
Right of withdrawal
Consequences of revocation