FAQ

Nokia Streaming Box 8000
Software updates of the Nokia Streaming Box are done automatically. In case of available updates for installed apps, you will get a notification on the Home screen. Go to the Notification and press OK to read it.
Yes, the Nokia Streaming Box supports HDR10.

Connect an external USB drive to the USB-A connector of the Nokia Streaming Box. The USB-A connector is the big USB located on the side. Download a multimedia player app, VLC for Android player, Sun player, MX Player or similar, from Google Play. Open the app and select the file to play back.
The Streaming Box is operated by Android TV. The Google Play Store for smartphones is not the same as for Android TVs. Some apps are only available on the Google Play Store for smartphones.
You need to be logged in with a Google Account to download Apps from Google Play. Press the Google Play button on the remote control of the Nokia Streaming Box. You can search and download Apps to the Nokia Streaming Box. If you did not enter a Google Account during first time installation, you can still add it. Go to the menu Settings / Accounts to enter it.
It is possible to see video files from your home server but this needs suitable app and knowledge how to setup the connection.

No, you need to use your mobile or PC to create and edit Google account.
The USB-C connector can be used for charging mobile phones or other devices with USB-C connection.
The picture and sound quality depend on the video resolution and audio characteristics of the multimedia video content of platforms , like Netflix, Prime Video, Disney+, YouTube, etc., or the multimedia files which you play from external storage devices via the USB 3.0 port. Poor picture quality may be caused by the following reasons:

    a) Nokia Streaming Box can detect the video resolutions your TV supports. If the TV does not support a 4K UHD video resolution, the video will be played in the highest possible resolution.
    b) You are using an HDMI or AV cable that does not support 4K UHD video resolution.
    c) You are watching low resolution content.
The Streaming Box works well with standard internet connection. However, you will have better experience the faster the Internet connection is. Please note, that the more devices are connected to your home network, the less broadband you have for your Nokia Streaming Box.
If your TV does not have an HDMI port, you can connect the Streaming Box with an AV cable. The AV cable should have a 4-pin 3.5mm jack plug on one side, which connects to the AV port on the Streaming Box. On the other side of the AV cable, depending on the type of AV input on your TV, there should be a Scart or a 3 RCA plug (video, audio left/right) to connect to the TV.

Note: The HDMI and AV connectors on the Nokia Streaming Box are not active at the same time. You can therefore make either an HDMI or AV connection between the TV and the Nokia Streaming Box.
You do not need a Google Account necessarily. But you would need it to get access to thousands of Apps on Google Play and to use Google Assistant and talk to Google.
Please try the following: 1. Stop the application from launching. Go to Settings / Apps / ""App name"" / Force stop.
2. Start the ""Clear cache"" operation. Go to Settings / Apps / ""App name"" / Clear cache
3. Deinstall the App that is not working. Go to Settings / Apps / ""App name"" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
When you are in the Android Home menu, press the Google Assistant button on the remote control of the Nokia Streaming Box. You can search for any content. All information or videos which are related to your question will get listed.
No. The Nokia Streaming Box upgrades any TV to a Smart TV.
If the connected AV amplifier supports Dolby Atmos, then you get the Atmos mode sound. The audio format supported by the amplifier will be detected automatically by the Streaming Box.

The Nokia Streaming Box supports most digital audio formats.

Some apps are not open internet services but only "in-house solution" for a second and third TV in the house. The service of the application can therefore only be offered via your own network provider but not with an internet connection of a third party.

On Nokia Streaming Box 8000, by default, the automatic format selection is set in the Sound settings Menu.  
You can adjust the optimal format of the sound playback, depending on the device connected to the Nokia Streaming Box 8000, in the sound settings menu Settings / Device Preferences / Sound. Please refer to chapter 13 in the user manual here.

    a) Please make sure your Nokia Streaming Box is turned on (the LED indicator on the front of the device is on). Using your TV remote control, select the HDMI input where your Nokia Streaming Box is connected. After a few seconds, your TV will receive the signal from the Nokia Streaming Box.
    b) Maybe the HDMI cable is defective. Use a different HDMI cable..
Yes, the Streaming Box can be used for IPTV. You need to download your preferred IPTV app for this.

The Nokia Streaming Box upgrades your TV to a Smart TV and brings the experience of Android, known from mobile phones, to your TV. You can download Apps, such as streaming services, games, TV media centres and thousands of more Apps from Google Play. Please visit the website for more information https://www.nokia.com/shop/streaming-devices/nokia-streaming-box-8000-0
No, the Nokia Streaming Box does not support Dolby Vision.

If you did not enter your Google Account during first time installation, you can enter it in menu Settings / Accounts
1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Nokia Smart TV. 

2. Please ensure that you have selected the correct user for login to the optional multi-user application.
Please activate the pairing mode on the device you want to pair with the Nokia Streaming Box. On most devices, you activate it by pressing a button designated for this process or by pressing and holding the power button on the device.

After that, open the menu: Settings -> Remotes & Accessories -> Add Accessories -> press OK.

The pairing process will start, and the name of the detected Bluetooth device will appear on the TV screen. Use the remote control to select the device you want to pair with the Nokia Streaming Box and confirm your selection by pressing OK.

Yes, the Nokia Streaming Box supports 5 GHz WiFi.

Google Play Store has dedicated apps for Mobile and Android TV devices. Some applications are not available for both devices.

You can download the user manual for the Nokia Streaming Box 8000 here.
Yes, Netflix, Prime Video, Disney+, YouTube, Google Play, Google Movie, Google Music, Google Game, etc. are preloaded, as well as country-specific apps which you can find in the Apps section on the Home screen.
The Nokia Streaming Box supports video resolutions up to 4K Ultra HD when it is connected to the TV via HDMI. You can connect to the Internet either via Wi-Fi or LAN cable. Please refer to chapter 4.2 for optional connections, such as to audio equipment and USB devices.
You can pair audio devices, such as headphones and speakers, and input devices, such as a gamepad or keyboard, with Nokia Streaming Box via Bluetooth.
Nokia Smart TV
The video quality depends on the playback format of the multimedia file you want to play and the video resolution of the signal from the TV tuner or input source. 
Poor picture quality can also be the cause of:
• Playback of video files with low video resolution
• Using an HDMI cable that does not support 4K UHD video resolution
• Using a source device (DVD or Blueray player, receiver etc.) that does not support 4K UHD resolution.
Please try the following: 1. Stop the application from launching. Go to Settings / Apps / ""App name"" / Force stop.
2. Start the ""Clear cache"" operation. Go to Settings / Apps / ""App name"" / Clear cache
3. Deinstall the App that is not working. Go to Settings / Apps / ""App name"" / Uninstall. After deinstalling, please install the App again from the Google Play Store.
If you did not sign in with your Google account in the initial installation process, you can also sign in subsequently in Menu Settings / Accounts & sign-in.
The warranty period for your Nokia Smart TV is 24 months from the date of purchase.
Open the menu Settings / Remote & Accessories / Add accessory and press the OK button. Then press the SOURCE button on your Nokia remote control until the red LED starts flashing. Select TV_REMOTE on the TV screen and press the OK button to start the pairing process. When the pairing process is finished and your Nokia remote control is successfully paired with the TV, press the Exit button to exit this menu.

Yes, but you need to download a browser app from Google Play Store.
Your remote control may not be paired with the Nokia Smart TV. Please go to the menu Settings / Remotes and Accessories to verify that the Remote control is paired with the TV. To pair it, please select Add accessory / OK. Pairing will start / Connecting / Paired.
Connect an external USB drive to the USB port on the Nokia Smart TV. Open the pre-installed Multimedia Player app MMP and select the file you want to play. Press the OK button to start playback.
To play multimedia files, you can either use the MMP multimedia player which is preinstalled or download another multimedia player from Google Play.
Your remote control may not be paired with the Nokia Smart TV. Please go to the menu Settings / Remotes & Accessories to verify that the Remote control is paired with the TV.

Go to the menu Settings / Remotes and Accessories / Add accessory / press OK. Pairing will start and connect the Bluetooth device to the Nokia Smart TV.
To watch live TV broadcasts, your Nokia Smart TV must be connected to a satellite or terrestrial antenna or to a cable network. 
If you want to fully enjoy Smart TV experience, you need to connect your Nokia Smart TV to the Internet via a Wi-Fi or LAN cable. 
For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual here.
You must have signed in with a Google account to download apps from Google Play. If you did not enter a Google account during the initial installation, the first time you open the Google Play store application on the Home screen of your Nokia Smart TV, you will be redirected to the Google account sign-in process.

Open the Google Play Store application on the Home screen of your Nokia Smart TV, search for apps and download applications you want.
Software updates on the Nokia Smart TV are done automatically. In the case of available updates for installed apps, you will get a notification on the Home screen. Go to the notification and press OK to read it.
See Chapter 11 in the user manual here.
Press the Source button on the remote control and move to the desired input with the up/down buttons.
Pre-loaded apps include Netflix, YouTube, Google Play, Google Movie, Google Music, Google Game, and more.
1. The simultaneous use of certain Apps with the same login details may be limited to a certain number of devices. Please close this App on other devices and try to open the App again on the Nokia Smart TV. 

2. Please ensure that you have selected the correct user for login to the optional multi-user application.
The Nokia Smart TV works well with a standard internet connection. However, you will have a better experience with a faster internet connection. Please note that the more devices you connect to your home network, the less bandwidth you will have for your Nokia Smart TV.
To watch live TV broadcasts, your Nokia Smart TV must be connected to a satellite or terrestrial antenna or to a cable network. 
If you want to fully enjoy Smart TV experience, you need to connect your Nokia Smart TV to the Internet via a Wi-Fi or LAN cable. 
For information about optional connections, such as audio devices and USB devices, please view the installation guide or user manual here.
You can connect audio devices such as headphones and speakers, as well as input devices, such as a keyboard or game controller, to the Nokia Smart TV using Bluetooth.
You do not necessarily need to connect the TV to the Internet or sign in with a Google account to use Nokia Smart TV's classic TV features, such as live TV or playing multimedia files via the TV's USB port. However, if you want to access thousands of apps in Google Play and use the Google Assistant feature to talk to Google via the "OK Google" function, you need to sign in with your Google account in the Settings / Accounts & Sign in Menu.

You can stream thousands of movies and TV shows, play games, listen to music and access more than 7000 apps from Google Play Store. You can also watch live TV from traditional cable, terrestrial or satellite antenna. Please visit the website for a more detailed overview of the Smart TV’s features.
If you want to use the "OK Google" function, press the Google Assistant button on the remote control. When you use the Google Assistant button for the first time,you will be asked on-screen to to activate the "OK Google" function. This function allows you to search for various information, multimedia content or videos directly from the Android TV home screen.

See Chapter 11 in the user manual here.
Please open the Live TV App. Press the Menu button, go to Record List and select Recorded Program. Press OK to start the playback.
Terrestrischer Receiver
You can find the installation instructions here.
You may have selected the wrong input source for the TV. After selecting the correct HDMI port, you will get the signal from the Nokia Receiver after a few seconds.
The warranty period for the Nokia Terrestrial Receiver is two years.
a) Please check if you selected the HDMI port on your TV where your receiver is connected.

b) Please make sure that the HDMI cable is properly connected to the HDMI port of your TV and of your Nokia Terrestrial Receiver.
The Auto Sleep function is enabled. You can set the time when the receiver is inactive and shall enter auto sleep mode or you can disable the feature. To set the automatic sleep mode, go to the following menu: Settings -> Auto Sleep -> OK.
Connect an external USB device to the USB port. Press the Menu button on the remote control and select the Multimedia submenu. Select the type of multimedia file to play (music, photo or movie) and confirm your selection by pressing the OK button. Select the desired file and press the OK button for preview. Press OK again to display the selected file in full screen mode.
Orden
Dado que intentamos enviar los productos lo antes posible después de recibir el pedido, a menudo ya no es posible cambiar el pedido. Si desea cambiar algo, comuníquese con nuestro servicio de atención al cliente lo antes posible para que podamos verificar su solicitud de cambio. En caso de duda, aún puede devolver el artículo equivocado y volver a realizar el pedido al mismo tiempo. Por supuesto, también puede cambiar la mercancía al recibirla.
No, no es posible pedir artículos que no estén disponibles. Sin embargo, tiene la opción de enviarse a sí mismo un correo electrónico de notificación para los artículos que se agotaron con poca antelación, para que sepa cuándo estarán disponibles nuevamente.
Básicamente, tratamos de procesar todos los pedidos entrantes con prontitud. En caso de duda, comuníquese con nuestro servicio de atención al cliente lo antes posible para que verifiquen su solicitud de cancelación.Como alternativa, todos los artículos comprados pueden devolverse sin cargo dentro de los 14 días utilizando el comprobante de devolución incluido con el envío, sin dar una razón. También puede simplemente negarse a aceptar el paquete cuando se entregue.
Mi Cuenta
Puede cambiar sus datos en el botón Cuenta de usuario.
Puede cerrar sesión en la parte superior derecha debajo del botón Cerrar sesión.
Devolver
Una vez que hayamos recibido su devolución, recibirá una confirmación nuestra por correo electrónico. En este punto, el sistema crea automáticamente un crédito para el monto de la factura. La cantidad puede tardar hasta 10 días en aparecer en su cuenta o tarjeta de crédito. Pedimos su comprensión. Desafortunadamente, no podemos acelerar este proceso.
Streaming Boxes can be returned within 14 days after receipt free of charge. Please contact us and we will send you a return label. For optimizing our customer experience, please let us know the reason why you want to return the product. After that please attach the return label on the outside of the package. Please return the package via your nearest UPS shop.If you want to return your Smart TV, please contact our customer support.
Please notice that there are different return station depending on your delivery adress. If your delivery adress is in Germany, return your delivery to: LetMeRepair, c/o STREAMVIEW GmbH, Rhein-Main GmbH, Im Weidig 3, 63785 Obernburg, GERMANY. If your delivery adress is in Austria, return your delivery to: Digital–Electronic–Center Service GmbH, c/o STREAMVIEW GmbH, Kelsenstrasse 2, 1030 Vienna, AUSTRIA. If your delivery adress is in Switzerland, return your delivery to: Steam Computer GmbH, c/o STREAMVIEW GmbH, Lindenheimweg 1, 6032 Emmen, SWITZERLAND
Envío
La entrega de los productos solicitados se realiza dentro del plazo de entrega especificado allí por nuestro socio Post AG.
Los pedidos se envían normalmente en un plazo de 24 horas. Al mismo tiempo que los paquetes se entregan a nuestro proveedor de servicios de envío, enviamos una confirmación de envío por correo electrónico.
Entregamos en su domicilio permanente o en su lugar de trabajo. En el caso de entregas a domicilio laboral, sin embargo, se debe tener en cuenta que el paquete se puede entregar en cualquier momento. Le pedimos que comprenda que, por razones de seguridad, no realizamos envíos a apartados postales.
Pago
Transferencia instantánea es un método de pago que funciona de manera similar a la banca en línea. También necesitará el PIN y el número de Tan de su cuenta en línea para esto. El proceso de pago se basa en una transferencia online normal.
Estos son números de verificación o códigos de verificación que representan una medida de seguridad adicional para las transacciones en línea con tarjeta de crédito. Permiten que la institución emisora ​​de la tarjeta de crédito identifique al titular de la tarjeta y evite el fraude. El número se genera cuando se crea la tarjeta. El número de tarjeta y la fecha de vencimiento se convierten en un código que solo conoce el banco emisor de la tarjeta de crédito. Con las tarjetas MasterCard y Visa, el código de seguridad consta de tres números que están escritos en cursiva directamente sobre la firma en el reverso de la tarjeta.
Trabajamos con Visa y MasterCard. El pago con tarjeta de crédito se procesa siguiendo el resumen del pedido. Con esta forma de pago, el importe se reserva en la tarjeta de crédito del cliente en el momento de la compra online. Si paga con tarjeta de crédito, su cuenta se debitará cuando se envíen los productos.